You are helpful but ...

Hi Munyaradzi - thank you for taking the time and leaving your honest feedback.

We appreciate your continued support and will always strive to improve our efficiency in replying to our customers. We are dealing with massive volumes, and can be behind at time.

We are constantly trying to improve our internal systems to be able to manage to load. We apologize for the delay you have experienced and will strive to improve your reply times.

Thank you for your feedback and we look forward to our next interaction!