Resolved query

I ordered a part online and received it within three days. Unfortunately, the wrong part was sent. After contacting the company via WhatsApp and sending photos, they immediately took responsibility for the mistake.

The next day, they arranged a courier to collect the incorrect part, and about four days later the correct part arrived. It was brand new, worked perfectly, and I did not incur any additional shipping costs.

Excellent customer service. I would definitely do business with them again.