1 reviews | Active since May 2020
Bad customer service
Firstly I want to express my disappointment about how I’ve been treated by AfricaBoyz Online I bought a water pump for my E90 on 20TH which I paid and send them the proof of payment they then confirmed receipt of payment on the 22nd the item was shipped to me on the 22nd I then received the item on the 23rd on the 24th the item was installed in the vehicle only to find out that the item is faulty it’s not working at al, I noticed AfricaBoyz immediately instead of them sympathise with me I was treated like a ***** where I was told I must send them a picture of the old and the new pump how because the pump is still in the vehicle, then I was told to get a report that shows the pump is faulty which I did I send them the screenshot oh no that’s not enough I must get a full report of the car which is going to cost me money who must pay for it? Now I’m sitting with the water pump in my car that’s not working getting someone to remove it it’s going to cost me money which Africaboyz isn’t bothered what should I do????
Thank you for bringing this matter to our attention. We understand how frustrating it can be when a part does not work as expected, and we are committed to resolving this issue with you.
As per our terms and conditions, all new parts come with a 3-month warranty from the date of invoice. To process any claims under this warranty, we require a full diagnostic report. This report must include all details of the vehicle and the specific issue encountered, as it helps us understand the problem thoroughly and ensures we provide the appropriate solution and/or replacement.
We understand that you have sent a screenshot of a diagnostic screen, but unfortunately, it does not provide enough information for us to process the claim. We need the complete report, which includes all relevant details, to proceed with the replacement of the part.
Our team has been in communication with you to find a resolution several times today, and will continue to support you. We will be in touch on Monday, July 29, 2024, to assist further. We appreciate your patience and cooperation as we work towards a satisfactory resolution.
Thank you for choosing AfricaBoyz Online.
Thank you for bringing this matter to our attention. We understand how frustrating it can be when a part does not work as expected, and we are committed to resolving this issue with you.
As per our terms and conditions, all new parts come with a 3-month warranty from the date of invoice. To process any claims under this warranty, we require a full diagnostic report. This report must include all details of the vehicle and the specific issue encountered, as it helps us understand the problem thoroughly and ensures we provide the appropriate solution and/or replacement.
We understand that you have sent a screenshot of a diagnostic screen, but unfortunately, it does not provide enough information for us to process the claim. We need the complete report, which includes all relevant details, to proceed with the replacement of the part.
Our team has been in communication with you to find a resolution several times today, and will continue to support you. We will be in touch on Monday, July 29, 2024, to assist further. We appreciate your patience and cooperation as we work towards a satisfactory resolution.
Thank you for choosing AfricaBoyz Online.