Tm
Thobani moment.zulu
1 reviews | Active since Mar 2024
30 Sept 2025, 08:04
Angry customer
I am really unhappy about their services. I ordered things with them. I paid for the order. And they went quiet. I waited for 3 days without them communicating with me. I then asked them whats happening. That's when they said to me, the stock is damaged. They will have to source it somewhere, i have to wait another 21 days. So they made me pay and wait for something they don't have. It's fine, I waited. Few days later i asked them are you getting anything for me?, they then said they can't find the stock. Its a lot. They then refunded me short amount and they are saying its for charges. Im still waiting for them to explain what are the charges for.
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Replies (1)
AfricaBoyz Online's replyOfficial
30 Sept 2025, 09:10Hi Thobani,
We’re very sorry to hear about your experience and the frustration this caused. We value all feedback and would like to provide some clarity.
The unit you ordered was unfortunately sold shortly after the quote was sent on Saturday 13th. Your payment, however, only cleared with us on Wednesday the 17th. By that time, all stock had already been sold, and we had to source new units from overseas. This led to the extended lead time communicated to you.
Regarding the shortfall in your refund: you made payment using PayFlex. PayFlex deducts a fee on the initial payment, and when a refund is processed, they refund us the net amount (purchase amount less their fee). The difference you noticed was not retained by us, but rather the transaction fee withheld by PayFlex.
We completely understand how disappointing this situation was and apologise for the lack of clear communication around both the stock status and the PayFlex fees. We are reviewing our processes to ensure updates are provided quicker and that refund explanations are clearer going forward.
If you would like, we can assist you in contacting PayFlex directly regarding the deducted fee, or alternatively, we are happy to provide a full breakdown of the transaction so you can see exactly how the amounts were processed.
We appreciate your patience and thank you for bringing this to our attention.
We’re very sorry to hear about your experience and the frustration this caused. We value all feedback and would like to provide some clarity.
The unit you ordered was unfortunately sold shortly after the quote was sent on Saturday 13th. Your payment, however, only cleared with us on Wednesday the 17th. By that time, all stock had already been sold, and we had to source new units from overseas. This led to the extended lead time communicated to you.
Regarding the shortfall in your refund: you made payment using PayFlex. PayFlex deducts a fee on the initial payment, and when a refund is processed, they refund us the net amount (purchase amount less their fee). The difference you noticed was not retained by us, but rather the transaction fee withheld by PayFlex.
We completely understand how disappointing this situation was and apologise for the lack of clear communication around both the stock status and the PayFlex fees. We are reviewing our processes to ensure updates are provided quicker and that refund explanations are clearer going forward.
If you would like, we can assist you in contacting PayFlex directly regarding the deducted fee, or alternatively, we are happy to provide a full breakdown of the transaction so you can see exactly how the amounts were processed.
We appreciate your patience and thank you for bringing this to our attention.
AfricaBoyz Online's reply30 Sept 2025, 09:10
Official
Hi Thobani,
We’re very sorry to hear about your experience and the frustration this caused. We value all feedback and would like to provide some clarity.
The unit you ordered was unfortunately sold shortly after the quote was sent on Saturday 13th. Your payment, however, only cleared with us on Wednesday the 17th. By that time, all stock had already been sold, and we had to source new units from overseas. This led to the extended lead time communicated to you.
Regarding the shortfall in your refund: you made payment using PayFlex. PayFlex deducts a fee on the initial payment, and when a refund is processed, they refund us the net amount (purchase amount less their fee). The difference you noticed was not retained by us, but rather the transaction fee withheld by PayFlex.
We completely understand how disappointing this situation was and apologise for the lack of clear communication around both the stock status and the PayFlex fees. We are reviewing our processes to ensure updates are provided quicker and that refund explanations are clearer going forward.
If you would like, we can assist you in contacting PayFlex directly regarding the deducted fee, or alternatively, we are happy to provide a full breakdown of the transaction so you can see exactly how the amounts were processed.
We appreciate your patience and thank you for bringing this to our attention.
We’re very sorry to hear about your experience and the frustration this caused. We value all feedback and would like to provide some clarity.
The unit you ordered was unfortunately sold shortly after the quote was sent on Saturday 13th. Your payment, however, only cleared with us on Wednesday the 17th. By that time, all stock had already been sold, and we had to source new units from overseas. This led to the extended lead time communicated to you.
Regarding the shortfall in your refund: you made payment using PayFlex. PayFlex deducts a fee on the initial payment, and when a refund is processed, they refund us the net amount (purchase amount less their fee). The difference you noticed was not retained by us, but rather the transaction fee withheld by PayFlex.
We completely understand how disappointing this situation was and apologise for the lack of clear communication around both the stock status and the PayFlex fees. We are reviewing our processes to ensure updates are provided quicker and that refund explanations are clearer going forward.
If you would like, we can assist you in contacting PayFlex directly regarding the deducted fee, or alternatively, we are happy to provide a full breakdown of the transaction so you can see exactly how the amounts were processed.
We appreciate your patience and thank you for bringing this to our attention.