NS
Neelchand S
1 reviews | Active since Aug 2024
31 Jan 2025, 20:20
Africaboyz pathetic customer service
I needed parts for one of my vehicles and checked online saw that africaboyz has the parts that I need. I've bought many times from them each time never Hassel free. Anyway I'm a sucker for bad service so I called them and asked for the parts I need. Instead of telling me to hold on so they can confirm, the lady that answered wanted my 'whatsapp number' I gave it and she sent a message I then asked the samething on WhatsApp which is interior parts. I'm then asked for a vin number, I told them the car is not with me I don't have the vin but I'm looking for interior parts for a vehicle Nissan Tiida 2006 to 2012 which all the interior parts and body parts ARE THE SAME. Next day 9am I'm told they busy checking. Nothing from then. Pathetic customer service. The person replying on WhatsApp either is lazy or just lies. I have a fleet of vehicles that needs interior panels replaced often as they are rented out to delivery drivers and so on resulting in me buying a lot of parts for 30 + vehicles. I will never ever look at africaboyz even if they the only people that has the part. Any store that has bad customer service no matter how low the price is, is not worth supporting because when you have an issue and go back that is when the cheap part you bought will cost double.
Helpful (0)
Replies (8)0
Replies (8)
AfricaBoyz Online's replyOfficial
31 Jan 2025, 20:28Hi Neelchand, we’re terribly sorry you’ve have a poor experience. This is never our intention.
If the part was seen online, and there’s only one type - it could have been purchased directly off the website. Our agents are trained to cross check all vehicle details to ensure parts are supp**** correctly. We apologize if this caused unnecessary delays.
We pride ourselves on quality service, parts & efficiency. We will continue to strive to improve our systems and protocol.
We wish you luck and safe travels ahead and our team will always be here if you need us.
Management will reach out to you on Monday, once we’ve reviewed this case and will do our utmost to give you the service you deserve.
Have a good weekend.
If the part was seen online, and there’s only one type - it could have been purchased directly off the website. Our agents are trained to cross check all vehicle details to ensure parts are supp**** correctly. We apologize if this caused unnecessary delays.
We pride ourselves on quality service, parts & efficiency. We will continue to strive to improve our systems and protocol.
We wish you luck and safe travels ahead and our team will always be here if you need us.
Management will reach out to you on Monday, once we’ve reviewed this case and will do our utmost to give you the service you deserve.
Have a good weekend.
AfricaBoyz Online's reply31 Jan 2025, 20:28
Official
Hi Neelchand, we’re terribly sorry you’ve have a poor experience. This is never our intention.
If the part was seen online, and there’s only one type - it could have been purchased directly off the website. Our agents are trained to cross check all vehicle details to ensure parts are supp**** correctly. We apologize if this caused unnecessary delays.
We pride ourselves on quality service, parts & efficiency. We will continue to strive to improve our systems and protocol.
We wish you luck and safe travels ahead and our team will always be here if you need us.
Management will reach out to you on Monday, once we’ve reviewed this case and will do our utmost to give you the service you deserve.
Have a good weekend.
If the part was seen online, and there’s only one type - it could have been purchased directly off the website. Our agents are trained to cross check all vehicle details to ensure parts are supp**** correctly. We apologize if this caused unnecessary delays.
We pride ourselves on quality service, parts & efficiency. We will continue to strive to improve our systems and protocol.
We wish you luck and safe travels ahead and our team will always be here if you need us.
Management will reach out to you on Monday, once we’ve reviewed this case and will do our utmost to give you the service you deserve.
Have a good weekend.
AfricaBoyz Online's replyOfficial
03 Feb 2025, 07:49Good morning Neelchand - please can you provide me with contact details to reach out? The number provided above does not appear to be on our WhatsApp system.
I've also tried to search your email on our website and we have no record of it. Please can you let us know how to contact you so we can follow up to resolve your matter.
Thank you in advance & we hope to hear from you soon.
I've also tried to search your email on our website and we have no record of it. Please can you let us know how to contact you so we can follow up to resolve your matter.
Thank you in advance & we hope to hear from you soon.
AfricaBoyz Online's reply03 Feb 2025, 07:49
Official
Good morning Neelchand - please can you provide me with contact details to reach out? The number provided above does not appear to be on our WhatsApp system.
I've also tried to search your email on our website and we have no record of it. Please can you let us know how to contact you so we can follow up to resolve your matter.
Thank you in advance & we hope to hear from you soon.
I've also tried to search your email on our website and we have no record of it. Please can you let us know how to contact you so we can follow up to resolve your matter.
Thank you in advance & we hope to hear from you soon.
NS
Neelchand S's updateReviewer Update
04 Feb 2025, 02:15You guys are very sneaky trying to dispute my review to so that your rating does not go down. I will make it a point the make sure my rating staying. I've not come across such sad people before.
NS
Neelchand S's update04 Feb 2025, 02:15
Reviewer Update
You guys are very sneaky trying to dispute my review to so that your rating does not go down. I will make it a point the make sure my rating staying. I've not come across such sad people before.
AfricaBoyz Online's replyOfficial
04 Feb 2025, 06:26Management has tried to search your name, phone number and email - not picking up anything on any of our systems.
Unfortunately, we have dealt with issues in the past where customers who have never interacted with us - leaving poor reviews from competitor companies.
We have requested contact details on both HelloPeter and your Google Review, without luck.
How can we get in touch with you? We’d be happy to resolve any issues & offer you discount codes. At this point, we are still unable to locate any communication between yourself and our business.
Unfortunately, we have dealt with issues in the past where customers who have never interacted with us - leaving poor reviews from competitor companies.
We have requested contact details on both HelloPeter and your Google Review, without luck.
How can we get in touch with you? We’d be happy to resolve any issues & offer you discount codes. At this point, we are still unable to locate any communication between yourself and our business.
AfricaBoyz Online's reply04 Feb 2025, 06:26
Official
Management has tried to search your name, phone number and email - not picking up anything on any of our systems.
Unfortunately, we have dealt with issues in the past where customers who have never interacted with us - leaving poor reviews from competitor companies.
We have requested contact details on both HelloPeter and your Google Review, without luck.
How can we get in touch with you? We’d be happy to resolve any issues & offer you discount codes. At this point, we are still unable to locate any communication between yourself and our business.
Unfortunately, we have dealt with issues in the past where customers who have never interacted with us - leaving poor reviews from competitor companies.
We have requested contact details on both HelloPeter and your Google Review, without luck.
How can we get in touch with you? We’d be happy to resolve any issues & offer you discount codes. At this point, we are still unable to locate any communication between yourself and our business.
NS
Neelchand S's updateReviewer Update
04 Feb 2025, 07:43What's funny is you went through such lengths to get my contact deets but yourl whatsapp'd me a price only after I gave my review. Lastly you not the only person that has a company and when I buy parts for repairs and maintenance I buy it on my company's name to be able to claim my vat back as well as for tax purposes. You should have thought of that instead of disputing my review.
NS
Neelchand S's update04 Feb 2025, 07:43
Reviewer Update
What's funny is you went through such lengths to get my contact deets but yourl whatsapp'd me a price only after I gave my review. Lastly you not the only person that has a company and when I buy parts for repairs and maintenance I buy it on my company's name to be able to claim my vat back as well as for tax purposes. You should have thought of that instead of disputing my review.
AfricaBoyz Online's replyOfficial
04 Feb 2025, 07:47Wish you the best of luck Neelchand. Let's end the conversation here. Goodluck on your future purchases with other spares companies.
We pride ourselves on quality service and parts, but we cannot satisy everybody all of the time - although we wish we could. More than welcome to take your business elsewhere, thank you again for bringing this to our attention and measures have already been put in place to ensure more efficient service for all.
Have a lovely rest of your week.
We pride ourselves on quality service and parts, but we cannot satisy everybody all of the time - although we wish we could. More than welcome to take your business elsewhere, thank you again for bringing this to our attention and measures have already been put in place to ensure more efficient service for all.
Have a lovely rest of your week.
AfricaBoyz Online's reply04 Feb 2025, 07:47
Official
Wish you the best of luck Neelchand. Let's end the conversation here. Goodluck on your future purchases with other spares companies.
We pride ourselves on quality service and parts, but we cannot satisy everybody all of the time - although we wish we could. More than welcome to take your business elsewhere, thank you again for bringing this to our attention and measures have already been put in place to ensure more efficient service for all.
Have a lovely rest of your week.
We pride ourselves on quality service and parts, but we cannot satisy everybody all of the time - although we wish we could. More than welcome to take your business elsewhere, thank you again for bringing this to our attention and measures have already been put in place to ensure more efficient service for all.
Have a lovely rest of your week.
NS
Neelchand S's updateReviewer Update
04 Feb 2025, 08:13I will take my business elsewhere. With attitude like this it's a no brainer. I will ensure that my reviews on your business stays. Another thing instead of defending the poor service you should have checked and you would have seen the no response given from your side even though I called in and did not relay on messaging. Enjoy
NS
Neelchand S's update04 Feb 2025, 08:13
Reviewer Update
I will take my business elsewhere. With attitude like this it's a no brainer. I will ensure that my reviews on your business stays. Another thing instead of defending the poor service you should have checked and you would have seen the no response given from your side even though I called in and did not relay on messaging. Enjoy
AfricaBoyz Online's replyOfficial
04 Feb 2025, 08:14Noted, thank you for your response - wish you the best of luck!
AfricaBoyz Online's reply04 Feb 2025, 08:14
Official
Noted, thank you for your response - wish you the best of luck!