SZ
Sithembiso Z
1 reviews | Active since Feb 2013
10 Jul 2023, 10:11
Africaboys online are ******
I bought a fender liner for my 2016 RAV4 and they brought a 2015 model's one. i sent it back and I was told to add the money as the one I wanted was a little bit more. I did that but only to find that it was also not fitting on the car. Th Panel-beater that was fitting said it was pirated and it could fit well even though it looked almost the same with the original. I kept contacting Africaboyz informing that the item was wrong. After sometime I was told that it was a little bit too late to return the fender-liner and I was going to be charged an additional amount to return it which I agreed. The consultant that I was chatting with last said he/she was going to have a chat with the management and will revert back to me and they never did. I tried to make a follow up quoting our last chat they never responded. My money just drowned like that.
Helpful (0)
Replies (6)0
Replies (6)
AfricaBoyz Online's replyOfficial
10 Jul 2023, 10:34Hi Sithembiso,
Thank you for voicing your concerns about the issues with your order. We are extremely sorry to hear that you've had a 1-Star Experience.
Regarding the matter above - you reported "incorrect parts" supp**** 6 weeks after they were delivered to you. Typically, goods need to be reported within 7 days and we will gladly replace without any issues. Since you took 1 and a half months to report this issue, we still said we would try our best to make a plan for you.
We offered you a 40% handling fee, and was waiting for the return of the fender liners. We are terribly sorry to hear that you're not happy with your experience - but we are always here to assist. I have just followed up with you on WhatsApp to see if we can come to an agreement.
We haven't heard from you since June 13th, so it has been almost 1 month. Would love to get this matter resolved.
Look forward to hearing from you.
Thank you for voicing your concerns about the issues with your order. We are extremely sorry to hear that you've had a 1-Star Experience.
Regarding the matter above - you reported "incorrect parts" supp**** 6 weeks after they were delivered to you. Typically, goods need to be reported within 7 days and we will gladly replace without any issues. Since you took 1 and a half months to report this issue, we still said we would try our best to make a plan for you.
We offered you a 40% handling fee, and was waiting for the return of the fender liners. We are terribly sorry to hear that you're not happy with your experience - but we are always here to assist. I have just followed up with you on WhatsApp to see if we can come to an agreement.
We haven't heard from you since June 13th, so it has been almost 1 month. Would love to get this matter resolved.
Look forward to hearing from you.
AfricaBoyz Online's reply10 Jul 2023, 10:34
Official
Hi Sithembiso,
Thank you for voicing your concerns about the issues with your order. We are extremely sorry to hear that you've had a 1-Star Experience.
Regarding the matter above - you reported "incorrect parts" supp**** 6 weeks after they were delivered to you. Typically, goods need to be reported within 7 days and we will gladly replace without any issues. Since you took 1 and a half months to report this issue, we still said we would try our best to make a plan for you.
We offered you a 40% handling fee, and was waiting for the return of the fender liners. We are terribly sorry to hear that you're not happy with your experience - but we are always here to assist. I have just followed up with you on WhatsApp to see if we can come to an agreement.
We haven't heard from you since June 13th, so it has been almost 1 month. Would love to get this matter resolved.
Look forward to hearing from you.
Thank you for voicing your concerns about the issues with your order. We are extremely sorry to hear that you've had a 1-Star Experience.
Regarding the matter above - you reported "incorrect parts" supp**** 6 weeks after they were delivered to you. Typically, goods need to be reported within 7 days and we will gladly replace without any issues. Since you took 1 and a half months to report this issue, we still said we would try our best to make a plan for you.
We offered you a 40% handling fee, and was waiting for the return of the fender liners. We are terribly sorry to hear that you're not happy with your experience - but we are always here to assist. I have just followed up with you on WhatsApp to see if we can come to an agreement.
We haven't heard from you since June 13th, so it has been almost 1 month. Would love to get this matter resolved.
Look forward to hearing from you.
SZ
Sithembiso Z's updateReviewer Update
10 Jul 2023, 12:03I agreed to pay the 40% handling fee and the consultant said they were going to have a chat with the management and revert back to me which never happened even after I had tried to follow up on that one, there was still no response.
Africaboys never indicated to me that I needed to return the fender liner after our conversation with the consultant hence I am stunned by the statement that says after offering 40% handling fee they waited for the return of the fender liner
Africaboys never indicated to me that I needed to return the fender liner after our conversation with the consultant hence I am stunned by the statement that says after offering 40% handling fee they waited for the return of the fender liner
SZ
Sithembiso Z's update10 Jul 2023, 12:03
Reviewer Update
I agreed to pay the 40% handling fee and the consultant said they were going to have a chat with the management and revert back to me which never happened even after I had tried to follow up on that one, there was still no response.
Africaboys never indicated to me that I needed to return the fender liner after our conversation with the consultant hence I am stunned by the statement that says after offering 40% handling fee they waited for the return of the fender liner
Africaboys never indicated to me that I needed to return the fender liner after our conversation with the consultant hence I am stunned by the statement that says after offering 40% handling fee they waited for the return of the fender liner
AfricaBoyz Online's replyOfficial
10 Jul 2023, 12:06I have sent a WhatsApp message at 10:30am. Please can you reach out to us, so we can get your matter resolved for you.
Due to POPI Act, by law our conversations are closed after 24hour window. Therefore, I require your reply to continue with conversation.
We never like to hear that our customers have had a poor expereince with us, so I'd love to get this matter resolved so we can leave a positive taste in your mouth. Thank you!
Due to POPI Act, by law our conversations are closed after 24hour window. Therefore, I require your reply to continue with conversation.
We never like to hear that our customers have had a poor expereince with us, so I'd love to get this matter resolved so we can leave a positive taste in your mouth. Thank you!
AfricaBoyz Online's reply10 Jul 2023, 12:06
Official
I have sent a WhatsApp message at 10:30am. Please can you reach out to us, so we can get your matter resolved for you.
Due to POPI Act, by law our conversations are closed after 24hour window. Therefore, I require your reply to continue with conversation.
We never like to hear that our customers have had a poor expereince with us, so I'd love to get this matter resolved so we can leave a positive taste in your mouth. Thank you!
Due to POPI Act, by law our conversations are closed after 24hour window. Therefore, I require your reply to continue with conversation.
We never like to hear that our customers have had a poor expereince with us, so I'd love to get this matter resolved so we can leave a positive taste in your mouth. Thank you!
SZ
Sithembiso Z's updateReviewer Update
10 Jul 2023, 12:09Ok thank you: I will do so but for now we are having a network challenge due to the bad weather and snow
SZ
Sithembiso Z's update10 Jul 2023, 12:09
Reviewer Update
Ok thank you: I will do so but for now we are having a network challenge due to the bad weather and snow
AfricaBoyz Online's replyOfficial
10 Jul 2023, 12:10No problem! Will be here when you're available.
AfricaBoyz Online's reply10 Jul 2023, 12:10
Official
No problem! Will be here when you're available.
AfricaBoyz Online's replyOfficial
18 Jul 2023, 11:17Sithembiso's part was returned, and refund was processed. Glad we could come to an agreement, despite the part being drilled in to and no longer is it's original state. A plan was still made, and refunded.
Overall, this is a positive conclusion and we apologize for ever leaving you with a poor taste in your mouth. This is never our intention, safe travels!
Overall, this is a positive conclusion and we apologize for ever leaving you with a poor taste in your mouth. This is never our intention, safe travels!
AfricaBoyz Online's reply18 Jul 2023, 11:17
Official
Sithembiso's part was returned, and refund was processed. Glad we could come to an agreement, despite the part being drilled in to and no longer is it's original state. A plan was still made, and refunded.
Overall, this is a positive conclusion and we apologize for ever leaving you with a poor taste in your mouth. This is never our intention, safe travels!
Overall, this is a positive conclusion and we apologize for ever leaving you with a poor taste in your mouth. This is never our intention, safe travels!