Poor service

<p>Poor service with bookings and refunds. Confirmations received days before travel after repeatedly requesting with my travel agent, without any of the special requests being done. I further had to cancel part travellers due to illness and still have not received the 50% refund regardless of repeated requests. The travel insurance Co has actually been faster. Nevermind that other travel companies have a 20% cancellation fee while A stay has a 50% clause</p>