rB
ruby B

1 reviews | Active since Dec 2014

03 Nov 2016, 11:56

do not use AFRICA STAY

<p>We have reached the resort only to be told that there is NO 3 sleeper for adults !. We have been given a room with a childs beds right next to the toilet. It is unacceptable that we paid full fees and we get this kind of service.Very frustrating.</p> <p> WE WERE QUOTED 2 X DOBLE ROOM AND 1 XTRIPPLE ROOM ALL AT THE SAME COST (FALSE ADVERTISING) I AM SO disgusted by the GM Marian , he is arrogant and refused to assist us in anyway -- no business ethics ..just *******ion all the way. we already forfeited 1 nights accomodation due to Marian and fastjet --cancellation of return flight. once you pay for your trip, do not think there is assistance. their attitude is take it or leave it. no appologies either , just arrogance from a currupt travel agent</p> <p>Further to this we requested single beds per individual and was given a double bed in the second room.</p> <p> Just to note that we are livid with the fact that the flights were cancelled.As the travel agent surely you would suggest a better airline than Fast Jet</p> <p> We are devastated . I am so disappointed with this trip. It's just a disaster. I will take this up further. I expect a response for Marian .</p>

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rB
ruby B's update03 Nov 2016, 14:46
Reviewer Update

MARIAN from Africa stay continues to harass me telephonically. He refuses to acknowledge their mistake.