Dissapointed

The manager Anelise was not friendly at all from the day we checked in on friday (03/11/17). We get there and our room is not ready, we were supposed to check in at 14:00 however we got in our room at 16:00..Thenext thing she tells us we need to check out at 11 am instead of 14:30 on Sunday because it's not our fault that the room was not ready when we got there. The manner in which she approached us to tell us we need to leave was unacceptable, her exact words were " guys you'll have to leave around past 11 because my boss called me at 11, there is a lawyer who booked the room and he paid" !!!! Like we did not pay. On Saturday evening we invited one of the girls who work there to join us for drinks, she was off duty.. Anelise came knocking on our doors telling us how unprofessional this is.. we can't keep her employee in our rooms, she knocked like a cop on our door at 22:30, there was no privacy whatsoever, then she wrote a report about the poor girl stating that she invited herself in our room. No bathroom towels, no soap or shower gel,no shower caps the pool was dirty, old yogurt served for breakfast..they clean when u check in and again when u check out, if you'll be there for 10 days well that means you'll be staying in a *** sty the service was just ****ty..we could only relate to staff because they are of our colour and Anelise mistreats them infront of guests ... never recommending anyone to this place.. worst vacation ever for the money that we paid.. it's pathetic