Worst service of my life,AFH team...

I have ordered 3 items via their facebook page during lockdown. We all understood that our orders will not be delivered during level 5-3 of lockdown. Currently we at level1 and I have been I'm communication with their useless staff regarding my orders,in September I was super excited when they gave me a tracking number,but till today that tracking number it is still pending.I call.them everyday asking for assistance, I will get lame excuses that system is offline,I should call.in 2hrs.When I do call in 2hrs,my call is not picked up and I can see the same number being actively online at the same time I am making a call.Sometimes when they do pick up my call it will be excuses of saying "Sorry I am not Selina or George but I will enquire and get back to u".Until today,about 6 people has promised to call me back but they never did,my tacking number is still pending, I'm starting to think it does not even exis***** a great pity I dont have any legal service at this moment, I would have transferred this matter to them.by now.Anyway this is my first and last order with AFH,I hope before I die I will get to see all that I ordered. As for airtime, I'm their call center to because everyday I have to explain myself, meaning they don't do handover or share customer queries between their shift.Bad service is what they good at.I will keep praying because I have had enough.