What a horrible, hurtful experience. What a heartache and a waste of money I worked so hard for

I had been following them on Instagram and thought I’d support them on one of my special occasions. Little did I know. What a horrifying experience I had with these people. Was talking to them via emails and from the beginning I explained that I will be going to a wedding in the North West Province but current residing in the Western Cape. I kindly asked if it would be ok if I could bring my own material and I was told it was alright and even asked prices with and without fabric. Firstly when I finally arrived in the Midrand store the lady helping me was surprised that I was told to bring my own fabric, the lady in-charge that was not impressed, apparently she wasn’t aware about the emails, I had been talking to their receptionist(who had no right according to them to answer those emails). I showed them proof and asked about the way forward, dropped my fabric Sunday afternoon and was told to for fittings the following Friday, and told them I had to be flying back to the Cape. Friday when I got there nobody seemed to be knowing who helped me that day, if i didn’t have my receipt I don’t know what could have happened to me. It was all new people, the lady that helped me was apparently working in Maponya mall, she didn’t even remember where she put my material. Called and called Maponya then I was eventually told that she was off. Nobody knew where my material was. The manager came I showed him all the emails and the receipt I had then he told me he’d sort it out. Because I had a flight to catch and saw a “no refund” behind their door, I had no choice but to trust him. A week later when I received my dress it was a total mess, it wasn’t the exact design I had asked for, secondly the dress was so way to big. I contacted the manager immediately and sent him pictures of the mess I was faced with and he didn’t reply. Eventually after I gave him a peace of my mind(telling him I’m giving him to God) he eventually answers and tells me to take it to a tailor and that he’d pay the costs and to show how sorry and appreciates my support that they’d give me a December dress for free. I did as we agreed on and when he has to deliver he went silent on me again. Didn’t reply to my text or calls. He disappeared, after spending a lot of money on the material and paying Africa Fashion house, I was treated like I was nothing.