Very poor customer service!

Their customer service leaves a lot to be desired. I ordered a dress and shirt set online in April- for delivery, I expected delays due to the lock down, however in August I had still not received my order. They provide no updates on the status of deliveries, I contacted the Whatsapp number and was simply told to collect my order in Midrand. I questioned why I was not given any update regarding this and what had happened to the deliveries, I received no response and was just ignored. I happened to be traveling to Pretoria for unrelated business so I texted and called to enquire if my order would be ready for collection- again no response. I went anyway to the Midrand house, on arrival a staff member took my order number from the gate and asked that I wait outside for my items, 30min later another staff member arrives with only a dress, telling me the shirts are out of stock. I expressed my dissatisfaction in receiving half my order, 4 months later after having to drive and collect it myself. I requested a refund and she advised someone would come to speak to me, another 30min later and the gate man comes back to ask why I was still waiting, I explained the situation and he went to speak to people inside and asked that I return in an hour... When the shirt was miraculously available again.

Very poor customer service, I think we have been very patient customers, but having to drive to a different city to collect your ordet and then still be given only half of it is asking for a lot! I will not be buying from them in the future.