1 reviews | Active since Aug 2016
Indignant insult
I have since placed an order with Africa Fashion House on the 28 and 30 June 2021, my collection date was scheduled for 21-31 July 2021. I am appalled by the service! no one wants to help, I have sent numerous emails, as well as Facebook messages which got deleted, my number has since been blocked, I have spoken to a lot of their staff members (Talent, Zainab, Promise, Vivian, Primrose) and on each attempt of getting help , am taken from pillar to post, get told that the responsible person will attend to my query. I have since requested for a refund or better yet, to be given an opportunity to select something different from their products , seeing that someone in that place made a blunder with my order, to this effect nothing has been done. I am exasperated as it's now 2 months of no help no communication from their side, they keep advertising new items taking in more orders than they can grasp. It has been made clear to me that am not valued as a customer, and neither is my monetary value taken any serious, but yet they refuse to give me my pennies.
mind you, I sent someone to collect today and while they were there I spoke to the person responsible (Vivian) who **** over the phone and told me all items are packed ,the audacity!!! I was told the T-shirt was stitched while they were waiting , much to my shock 3 garments are still missing, not to mention the skew stich work.
mind you, I sent someone to collect today and while they were there I spoke to the person responsible (Vivian) who **** over the phone and told me all items are packed ,the audacity!!! I was told the T-shirt was stitched while they were waiting , much to my shock 3 garments are still missing, not to mention the skew stich work.