Africa fashion house horrible customer service and rude employees

Went to Africa fashion house on May I saw a special on their Facebook page for traditional ****ing for R7999,but to my surprise when I go there I was billed R11 500 ,so the begging of this month I spoke to the reception by the name of patronella to enquire about why I was charged more while I booked for their service during their promotion she said the manager will call be back .2 days later still no response so I called them back spoke to the consultant by the name of Beaula she was so rude and didn t even give an apportunity to explain my concerns , what she told me is there is no way they can assist me .so I asked again to speak with the manager was told that she will get back to me as the manager at that time was not around she will be back to their store around 12 so I should expect the managers call at 12. A day later still no reply so I called back again for the 3rd time spoke to the manager by the name of Cynthia said why m I complain now after such a long time she can't assist me mind you at the time she didn t even bother to make means or investigate why was I not charged according to their May special she was too quick to say no to my request. I got a whatsapp from the manager later that day saying and i quote "as per your request to have your order changed into a special , it is too late for us to do that. Had you brought up this request to management when you initially placed the order (in May 2018) we would have found a way to accommodate it. So please make me understand whats the difference between them helping me in May or now ,m so happy with this ****** company an there damn attitude ,is either they fix my order or refund my money back I try to be patient with them but now it's like I been taken for a fool .every time they tell me they will call me back they never do all they care about is me paying an order that I DO NOT WANT,PLEASE FIX THIS MESS.