De je vue - swore never to go back and should have listened to note to self!

<p>I am only giving this place a one star because there is no way of doing negative stars! About two years ago i popped in there to buy a couple of kgs of coffee beans and after almost an hour of waiting, having had a coffee i requested a refund. No apology was given and they refused to "throw in" the coffee I had as compensation for their atrocious service! So after the refund I had to fork out coins to pay for my coffee before leaving... I then posted on FB, Zamata etc and the owner, deemed it necessary to call and "apologise" having found my number on my businesses page... She was prepared to go to that trouble now that her name was on the line... She proceed to play on my emotions as an owner in the hospitality industry about the damage these reviews do to a business and asked me if I'd PLEASE remove my posts... Feeling really sorry for her I did as requested but made a point never to go back... Today unfortunately I had to rush across the road for coffee as a friend had arrived for coffee and no beans... I waited 15 min, constantly asking whether they knew i was just waiting at the counter for coffee beans!! 3rd time I asked whether they had gone to Tanzania to personally pick the beans which went right over their heads - nothing but a blank stare from the lady who served me! Three requests later I asked the manager, who surely would have made some attempt to rectify the situation for the owners number... She promptly gave it to me but failed to mention the owner was in fact there. I stomped my way upstairs, now 20mins later and all I got from Erin is "oh yes I remember the previous situation but what can I say - I'm truly sorry!!!" Not that I want anything for free but in my business if a guest received this type of service, I would find some way to compensate and show that I am seriously sorry by offering a discount or refund of some sort... Apparently they don't do that, but you do get a refund and to walk away fuming! Saying I am disgusted in Erins handling of the situation, especially as the owner of the business let alone the manager, would be a gross understatement to say the least. The first time she was not on site but this time she was and all she could say is her manager is "new" and apologises...&nbsp;</p>