Appalling service as always

Working in Northlands office park my colleagues and I order food from you on a daily basis. And we always wait long for our food. After numerous occasions of waiting between 1 to 2 hours for my food i spoke to the manager expressing my concerns on the matter and that the service is appalling.

Today i ordered my food at 8:48 and at 9:46 i phoned to find out where it is. The lady answering the phone told me its sitting there with them as they sent their driver up but no one was at the office. I told her that is impossible as i was sitting at my desk waiting for it and no one rang our door bell or anything. After this followed a silent moment and then her putting the phone down in my ear.

I then phoned back asking if they are going to bring my food or what is happening as she just put the phone down in my ear, which is extremely rude. She said yes they'll bring it. After waiting another 5 minutes (which might not seem long, but we are literally right above you, just up two flights of stairs) i went down to go fetch the food myself. This is also not the first time the phone has been put down in my ear without a proper response or communication.

No one felt the need to apologize or even contact me prior to me phoning. You have my number, and not just that you know where i work.

I tried taking this up with you in person before but that clearly didn't matter.

Working in hospitality myself i know the type of service to expect and feel that i have been more than patient and still loyal. You would think that you would delivery better service to your reoccurring business.

I can honestly say that this isn't a once in a blue moon bad service, this is just the standard to expect.

It is also always the same lady that gives this poor service. my only question is how can you make someone the face of your establishment, and the person that deals with customers when she has no sense of it herself.

I have never not paid for any of the mistakes you have made with my food, or any time i had to wait 2 hours. But this is honestly getting ridiculous.

I will not be placing any further orders until something has been done about this. And i will ensure that everyone i know is aware of this.