Appalling service

My family and I after confirming exactly how many adults and kids would be staying had a horrific experience at afrilala. . our invoice was confirmed prior to arriving and payment made however upon our departure we were told that each child had to separately pay R100 extra a day for breakfast. surprisingly enough when a visitor joined us he was only charged R50. The money was not the issue but the fact that written confirmation is clearly not a valid aspect in patsy***ners)business policy. also the utter disgust in her tone of voice when justifying the situation was simply pathetic. Our kids who were actually behaved kept being told to keep quite even when mumbling and made us as parents feel that owner patsy clearly does not have kids to understand what noise really can be like, she showed no courtesy towards us as a family and we felt like we weren't on holiday and instead had to be on our best behaviour. lastly we made specific requests regarding our rooms that was simply ignored leaving one of us having to change and swap rooms a day later. what we hoped would be a relaxing an enjoyable holiday turned into a very regretful experience. please don't ever go there