Worse decision ever - please don't join this company!!!

So I joined Bond Optimiser in June 2023. I thought things were going well.... Creditors were paid etc... Then when it was time to initiate the switch in November 2023 I was told that my credit score was not good enough and I couldn't understand as this was the only creditor I had and was paying on time.. All banks declined! Then December 2023 1 of the banks picked up am arrear amount and queried this... I then queried this with the consultant who wasn't aware and it was a back and forth about what happened how this could be reported to the bureaus... Turns out it was something to do with the insurance mind u not the actual installment as this is debited straight from my account. Then this affected my credit profile decreasing my score and affecting my profile. Bank said to wait until the new year to try switch again.. Tried again declined. I asked these people to sort out my stuff they didn't.. I then logged disputes with both Experian and TransUnion.... Then more drama unfolded.... My profile was messed up with both bureaus after Africa Direct did not respond to their queries as to why the info was being disputed. They both removed Africa Direct from my profile as that is a rule if a creditor does not respond to a dispute raised... So I had to contact the bureaus to reload them as a creditor as they were the only creditor and with that not on my profile I had no credit history. I had to contact Africa Direct to assist me I was the middleman between them and the bureaus because when I queried they knew nothing.. Anyway long story short it took them nearly 7 months to sort out my TransUnion profile... And with that it messed up my score even more and even more so not able to switch.... Also worth mentioning... Since I joined which was June 2023 there had been 2 or 3 operation managers that was dealing with my matter that has now left Robyn, Sherridan who just recently left.... I have been dealing with Shantelle who seems nice but that's not gona cut it.... So every month I receive a statement and the balance remains the same... Did another credit check today and was declined once again due to the core not improving and balance remaining the same and not moving an inch... So only paying interest of between R17k and now paying R15.5k odd due to the interest rate.... I have now lodged a complaint with the Ombudsman because this company needs to be investigated cos what they doing to people isn't right! They are ripping us off... It seems like we will stay with them forever and keep paying them free money...... I'm fed up!