Poor Service

<div>Why is it that I have to resort to HP in order to get a response. Our portfolio was handed to ++++ 9 days ago by +++ (who was awesome) and I've been trying to get a response from ++++ regarding the clearence certificate that I've emailed to find out next steps. Getting through via your 087 number is difficult. Can ++++ reply, please? Alternatively, please transfer our porfolio to someone who is willing to assist.</div>