MM
Miranda M
1 reviews | Active since Feb 2010
31 Oct 2023, 10:41
Pathetic customer service
Submitted a funeral policy claim. No response. Followed up numerous times. Still no response. Not even an acknowledgement of receipt. Phones not picked up and on the one occasion it was picked up, the Customer Service Representative took down all the details and promised to call back or email. Nothing again. The debit order s still going off for a death that occurred in August. I would never ever recommend this company to anyone.
Helpful (0)
Replies (4)0
Replies (4)
Africa Direct Group's replyOfficial
13 Nov 2023, 10:57Thank you for choosing Africa Direct Life and Investments. We value your opinion and feedback. It is with great pleasure to inform you that the above request was resolved.
Africa Direct Group's reply13 Nov 2023, 10:57
Official
Thank you for choosing Africa Direct Life and Investments. We value your opinion and feedback. It is with great pleasure to inform you that the above request was resolved.
MM
Miranda M's updateReviewer Update
13 Nov 2023, 11:34Unfortunately, it will be resolved when we get such confirmation from the company. I thank them for the progress thus far.
MM
Miranda M's update13 Nov 2023, 11:34
Reviewer Update
Unfortunately, it will be resolved when we get such confirmation from the company. I thank them for the progress thus far.
MM
Miranda M's updateReviewer Update
13 Nov 2023, 12:36Oh shucks. I mixed up two companies here. My sincere apologies. Africa Direct have resolved the issue and paid the claim out. Actually the service was outstanding after they picked up my complaint. I would give them a chance again in the future. Thank you to everyone who assisted with the claiim.
MM
Miranda M's update13 Nov 2023, 12:36
Reviewer Update
Oh shucks. I mixed up two companies here. My sincere apologies. Africa Direct have resolved the issue and paid the claim out. Actually the service was outstanding after they picked up my complaint. I would give them a chance again in the future. Thank you to everyone who assisted with the claiim.
Africa Direct Group's replyOfficial
13 Nov 2023, 14:33Thank you for the positive feedback, we are glad we could assist in resolving your request.
Africa Direct Group's reply13 Nov 2023, 14:33
Official
Thank you for the positive feedback, we are glad we could assist in resolving your request.