L
Lisa
1 reviews | Active since Jan 2025
22 Jan 2025, 17:08
Issues regarding payment dates
Issues regarding payment dates. Money not taken off account and I was expected to pay for their incompetence. Massive amounts put on for debicheck. Waited for days for refunds. Agents attempt to help but they are also not clued up on everything as the mistakes came from miscommunication.
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Replies (1)
Africa Direct Group's replyOfficial
23 Jan 2025, 13:43We sincerely apologize for your experience.
Thank you for sharing your feedback with us. We are truly sorry to hear that our service at Africa Direct Group did not meet your expectations.
Providing excellent service is a priority for us, and it’s disheartening to know we fell short in your case. Please rest assured that we take all feedback seriously and are committed to addressing any service shortcomings.
Your feedback is invaluable in helping us improve, and we are taking steps to investigate the matter and resolve such issues promptly and effectively.
We appreciate your input and the opportunity to do better.
Kind RegardsBond Optimiser
Thank you for sharing your feedback with us. We are truly sorry to hear that our service at Africa Direct Group did not meet your expectations.
Providing excellent service is a priority for us, and it’s disheartening to know we fell short in your case. Please rest assured that we take all feedback seriously and are committed to addressing any service shortcomings.
Your feedback is invaluable in helping us improve, and we are taking steps to investigate the matter and resolve such issues promptly and effectively.
We appreciate your input and the opportunity to do better.
Kind RegardsBond Optimiser
Best regards,
Africa Direct Group's reply23 Jan 2025, 13:43
Official
We sincerely apologize for your experience.
Thank you for sharing your feedback with us. We are truly sorry to hear that our service at Africa Direct Group did not meet your expectations.
Providing excellent service is a priority for us, and it’s disheartening to know we fell short in your case. Please rest assured that we take all feedback seriously and are committed to addressing any service shortcomings.
Your feedback is invaluable in helping us improve, and we are taking steps to investigate the matter and resolve such issues promptly and effectively.
We appreciate your input and the opportunity to do better.
Kind RegardsBond Optimiser
Thank you for sharing your feedback with us. We are truly sorry to hear that our service at Africa Direct Group did not meet your expectations.
Providing excellent service is a priority for us, and it’s disheartening to know we fell short in your case. Please rest assured that we take all feedback seriously and are committed to addressing any service shortcomings.
Your feedback is invaluable in helping us improve, and we are taking steps to investigate the matter and resolve such issues promptly and effectively.
We appreciate your input and the opportunity to do better.
Kind RegardsBond Optimiser
Best regards,