SK
Samantha K

1 reviews | Active since Jun 2015

23 Jul 2024, 09:25

DO NOT USE Africa Direct - BOND OPTIMIZER

I wish to give awareness to everyone who is looking at re-Finance their paid up property with Africa Direct / Bond Optimizer to urgently secure funds, they ware a waste of time that wants to only indebt you and do things their way and their time. Their process takes 5 months to register the bond then they will tell you to wait 2 months after it has been registered. DO NOT WASTE your time get another service provider who really wants to help you in securing Business funds or paying off an urgent debt you have. These people think they helping you by force and doing you a favor by further indebting you. ONE VICTIM TO THIS IS ENOUGH DO NOT GO TO THEM PLEASE! UNLESS YOU WANT TO SEE YOURSELF DROWING IN DEBT FURTHER THAN WHAT YOU WERE WHEN YOU CAME TO THEM! They lie about turn around times in the beginning. I have a serious matter to settle but they telling me that I need to wait, you will loose your life waiting for these people stressing daily while you have handed your property over to their possession, but they will tell you not to make your financial problems theirs, when you come to them they treat you like Royalty until the property is registered in their name, they will not pay you out urgently they will take their time. DO NOT USE THEM IF YOU HAVE AN URGENT MATTER UNLESS YOU ARE ON A CHILL MODE AND NOT SURE WHAT YOU WANT TO DO WITH THE MONEY! Or simply if you are just settling your debt with creditors and nothing is urgent hai them go waste your time with them. I was so exited when I started off with them but now wow wow and wow, do not go to them if you have an emergency in needing those funds. they have a not my problem you in debt approach and if you want to cancel you incur all costs from the attorneys so you indebt yourself for poor service! Then I was promised when the property is registered they will consider speeding the process which they did not do! Mind you I only have 3 accounts to be settled, if you have a lot of debt Goodluck to you, you will wait the whole year. I fail to understand why open a business facility to assist those in need but then treat them like they are dirty for having debt and it is not your problem they need the finances urgently

0
Replies (4)
Africa Direct Group
Africa Direct Group's reply23 Jul 2024, 11:37
Official
Dear Ms Khumalo.

Thank you for choosing Bond Optimiser as your preferred Credit Repair Company. 

We value your opinion and feedback. 

Our dedicated specialists are addressing your concerns.

Kind Regards
Bond Optimiser
Africa Direct Group
Africa Direct Group's reply26 Jul 2024, 07:36
Official
Dear Ms Khumalo.

We hereby confirm that this complaint has been resolved. 

Thank you for your patience.

Kind regards

Bond Optimiser
 
SK
Samantha K's update27 Jul 2024, 04:13
Reviewer Update
Dear Africa Direct / Bond Optimiser

Thank you so much for treating my matter as urgently. I highly appreciate your speedy response and communication on this matter. I forgot the name the Manager who called me and my precious super Shero Sisonke who treated urgently helped resolve my matter. Thanks to Business and Aviwe too.

Bond Optimiser is a great company after all, clients do need to note that after registration a 60day waiting period for payout is expected, unless otherwise stated.

I am now a very happy customer and looking forward to my journey ahead with them.

Highly recommended 👌. From unhappy customer to Super Happy customer who was treated with great respect and very professional, with feedback multiple times a day.


Africa Direct Group
Africa Direct Group's reply30 Jul 2024, 07:50
Official
Dear Ms Khumalo

Thank you for your patience and understanding regarding the process.

We appreciate and value your positive feedback.

Kind Regards
Bond Optimiser