Worst service ever, "I Do Not Care" attitude.

Does this company even exist? How can you be on hold and be caller number 9 for 40 min and then caller number 6 for a further 30 min then caller number 3 for about an hour until you are sent to voice mail. Imagine how much money must you spend to be on hold for 2 hours? Emails i have sent 4 in the past week with no reply. This is by far the worst service i have experienced in my life, I went back to Stellenbosch traffic department to inquire only to be told that even they are struggling to get through to the company, I mean why not change service providers if they don't meet their SLA??? Their SLA is 3=48 hours, I'm already on 2 weeks and its not as if people are applying for PrDP's for fun, we need them to work.