worst service ,disgusting and worst customer

worst service received .i did a payment on the 27/05/2025 and still waiting for the results.i did a follow up last week thursday and was promised that i will receive the results within 48hours. suddenly a consulted contact me and ask to forward POP i did, but shes still coming up with stories that doesnt make sense. she said i loaded the beneficiary incorrect i was suppose to use their account number instead of the ID number where it ask for ref/account. the beneficiary is a listed is listed in every bank and i followed the instructions on the invoice received from them she said can see the payment but the money has bounced back to my account. i need to submit those details as they are pending because of somebody who dont want to do the work