PDP Renewal Blocked Due to Afiswitch Delays

I am extremely disappointed with the service I have received from Afiswitch. I completed my PDP renewal on 14 November 2025, and I have now done my fingerprints twice at the Kagiso Traffic Department because Afiswitch reported that the system was offline during my first submission.

I went back yesterday and retook my fingerprints as instructed, but when I phoned Afiswitch this morning, I was told that my fingerprints are still not verified because they “still need to process the payment.” I was then told to check again next week Thursday. This is unacceptable.

My PDP has already expired, and my Bolt driver account has been suspended, which means I currently have no income. I have followed every step required by the Traffic Department and Afiswitch. The delays are happening on Afiswitch’s side, yet I am the one who is suffering the consequences.

All I am asking for is the service I have already paid for: timely fingerprint verification so my result can be sent to the RTMC system. The lack of urgency and communication is extremely frustrating and has placed my livelihood at risk.

I need Afiswitch to prioritise my case, verify my fingerprints, and send the results to the Traffic Department without further delay.

Name: Masedi Seshibe ID:*** Traffic Department: Kagiso Reference numbers: ***