Payment allocation

I made a payment on the 01/12/2020 at an Absa Atm into the afiswitch account. The wrong reference was captured on the slip but I went into the Absa bank to ask for assistance. The lady emailed the slip to them on *** to allocate the payment to the right reference. That was on the 13/01/2021 im telling even today the payment has not been received. You call the number nobody answers the phone. Can someone just allocate my payment as it is very urgent.