Bad, stinky non- existant of service by Afiswitch

My husband went and did his fingerprints over a month ago, when he went to the Department to go get his fingerprints he was told to contact this company for assistance, that when our nightmare started.

He asked me to give them a cal and ask them to his his fingerprints to Langlaagte in Johannesburg. Its has been now exactly 3 weeks of me calling the 012 number that was provided and everyday i call about three to four time daily with no fail. The voice recording just says they are experiencing high call volume please call again or send an email. I have sent email but still nothing happens.

My husban is in desperate need of those finger print and now we do not know what to do or where to even go for assistance. Their service is pathetic and non-existant. Its either they dont care or just not wanting to do any work. Why then do they claim they provide such services if they cannot deliever