Afiswitch useless / non-service

On 5/9/2023 I did my fingerprints at Komga Traffic Department for PRDP and on same day did bank deposit into Afiswitch. On 4/10/2023 i check my license status on Natis and it showed, license not yet ordered. I contacted Komga and they stated they had not yet received finger print report from Afiswitch. Phone Afiswitch and after 21 minute got through to operator who took my email address and promised to email me the report by close of business. Needless to say this did not happend. Tried to contact on Tuesday 10/10/2023 and after 36minutes without gettin to an agent I sent an email to *** and have not received a response. I sent a second email on 11/10/2023 and have also not received a response. I eventually got through to an operator on 11/10/2023 after 24 minutes and again was promised that the report would be emailed to me. this again has not happenned. on 12/10/2023 at 07H30 i called ***. The automated voice confirmed their operating hours from 07H30 to 15H30 and I was no1 in the queue. After 17min I was still number 1 without a response. At 07H46 I tried again and was number 2 in the queue, after 10minutes at number 2 I gave up. I have again sent an email to afiswitch and still have not received a response. It is ridiculous that we are forced to use a company which is clearly not interested in providing the service that it should. It gives the impression that all they want is the R110 that we have to pay.