Difficulty to re-imburse client.

Your ***-T02-59919. Deposit Reference ***5.<br> <br> On Friday 6 Feb I enquired about purchasing a generator and was told that there was stock. I purchased a generator (R9,191.00) and some other items for a total of R11 630.22. I paid with my VISA Debit Card. I was then informed that there were no generators in stock and that they could not ammend or reversed the transaction. I was told that Frik Nell from Head Office advised that I provide recent bank statements stamped by the bank to confirm that the transaction have passed. I had to drive back to my hometown to arrange for the statements which I had faxed. I enquired on Monday about progress and was told I have to send a copy of my ID as well which I did. I am not receiving any feedback on what the progress is for refunding me. I was also told after the transaction that if wait I can buy the generator (which is presumably not in stock) at a special prices of about R7000. I am dissatisfied that a A) a transaction was processed for items not in stock, B) the problem was pass back to me to provide documentation to be refunded and C) that I am not getting feedback on when and how my money will be refunded.