DK
Danja K
1 reviews | Active since Feb 2017
08 Feb 2021, 10:46
AFG pathetic service and no parcel despite payment
Firstly after paying in full and opting for a Pargo in my area, my parcel was sent to a branch 30km from my home. I emailed AFG who said they'd redirect the parcel. I never heard back from AFG and when Pargo called and insisted I collect the parcel I spent R400 on an Uber to go fetch it. Wonder oh wonder there was no parcel there. AFG now refuses to refund me, claiming that after 4 weeks I must wait some more for them to track said parcel and ship it out again by which time I cant use the product. They fail to reply to emails, comments and queries. Will not recommend them to anyone.
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Replies (4)
AFG Designs's replyOfficial
08 Feb 2021, 11:46Hi Danja!
Thank you for your review - at least it gives me the chance to set the record straight.
At the time you placed your order on the 5th of January, there was a notice on our website stating we only reopen on the 11th and that our lead time in peak season is 15-20 business days.
Thank you for your review - at least it gives me the chance to set the record straight.
At the time you placed your order on the 5th of January, there was a notice on our website stating we only reopen on the 11th and that our lead time in peak season is 15-20 business days.
AFG Designs's reply08 Feb 2021, 11:46
Official
Hi Danja!
Thank you for your review - at least it gives me the chance to set the record straight.
At the time you placed your order on the 5th of January, there was a notice on our website stating we only reopen on the 11th and that our lead time in peak season is 15-20 business days.
Thank you for your review - at least it gives me the chance to set the record straight.
At the time you placed your order on the 5th of January, there was a notice on our website stating we only reopen on the 11th and that our lead time in peak season is 15-20 business days.
AFG Designs's replyOfficial
08 Feb 2021, 11:46 Your parcel was sent out on the 14th of January (that is only 4 business days since we reopened) to the Pargo point YOU listed as your shipping address. The Pargo point you insist you listed as your pickup point was listed under "billing address".
AFG Designs's reply08 Feb 2021, 11:46
Official
Your parcel was sent out on the 14th of January (that is only 4 business days since we reopened) to the Pargo point YOU listed as your shipping address. The Pargo point you insist you listed as your pickup point was listed under "billing address".
AFG Designs's replyOfficial
08 Feb 2021, 11:46We are still working with Pargo to redirect your parcel. Pargo IS NOT part of AFG Designs, but is a third party service, and therefore we cannot control how long the process will take.
AFG Designs's reply08 Feb 2021, 11:46
Official
We are still working with Pargo to redirect your parcel. Pargo IS NOT part of AFG Designs, but is a third party service, and therefore we cannot control how long the process will take.
AFG Designs's replyOfficial
08 Feb 2021, 11:47Sending threats and a photo of the court to show you’re not bluffing is not going to expedite the process with Pargo at all. We reiterate that it is not in AFG Designs’ control.
As the product is a personalised item, it cannot be refunded.
AFG Designs's reply08 Feb 2021, 11:47
Official
Sending threats and a photo of the court to show you’re not bluffing is not going to expedite the process with Pargo at all. We reiterate that it is not in AFG Designs’ control.
As the product is a personalised item, it cannot be refunded.