1 reviews | Active since Aug 2009
Dissapointed
Here is my story , especially if you are a Cape Town client please beware.
I had my install done Febuary 2023 , the team that did the installation broke a few of the wooden beams on my roof but that was acceptable damage since they needed to install the panels. The problem is the place where the wires go upwards to the roof were not sealed properly and water got into my battery over time without me noticing.
This year my battery went into alarm mode , after contacting APS it took quite some time! to get someone out to look at my battery and for this i had to pay as well - i do not believe that they have a dedicated Cape Town team for maintenance in my opinion as this was done by a contractor. So if you are a Cape Town client i would query them on this ASAP.
Report for my battery came back , water damage made it not repairable and the insurance does not cover water damage like this. So i am kinda left with a dead battery and apparently no warranty and no replacement so this will have to be done on my costs. So to say i am a little dissapointed is an understatement as my understanding from the APS sales pitch was that they do charge a little more but they are an excellent after sales service company.
While this might be true for other customers , for me so far this has not been true.
Any company that sends a laywer after you for making hello peter reviews , you make the judgement call on that.
Instead, I have a document signed by you stating that the system was completed to your satisfaction.
For 2 years you never told us that the roof was not sealed properly, and that water got into a battery.
It is standard practice to pay for a call out if you have any problems with your system. We do have our own technicians in your area but then we will charge you R650 for a call out. We got an independent contractor to remove the battery for only R450, which you still have a problem with.
Mr. Bean was happy the whole time, even telling us not to worry as he will claim it from his insurance, and the moment they refused the claim, he turned into the devil himself with untrue accusations and slander against the good name and reputation of our company.
Our company lawyers got him immediately to take down all the untrue things he said on Hello Peter, even claiming that we were nowhere to be found.
Mr. Bean got excellent after sales service as we promised and deliver to all our clients. He never in 2 years once reported a leak to us. We will not comment any further on this issue.
B Janse Van Rensburg
C.E.O
Instead, I have a document signed by you stating that the system was completed to your satisfaction.
For 2 years you never told us that the roof was not sealed properly, and that water got into a battery.
It is standard practice to pay for a call out if you have any problems with your system. We do have our own technicians in your area but then we will charge you R650 for a call out. We got an independent contractor to remove the battery for only R450, which you still have a problem with.
Mr. Bean was happy the whole time, even telling us not to worry as he will claim it from his insurance, and the moment they refused the claim, he turned into the devil himself with untrue accusations and slander against the good name and reputation of our company.
Our company lawyers got him immediately to take down all the untrue things he said on Hello Peter, even claiming that we were nowhere to be found.
Mr. Bean got excellent after sales service as we promised and deliver to all our clients. He never in 2 years once reported a leak to us. We will not comment any further on this issue.
B Janse Van Rensburg
C.E.O