BAD CUSTOMER SERVICE

THIS AGENCY IS FULL STAFF WITH NO CUSTOMER SERVICE , I HAVE A DISPUTE ON MY ACCOUNT FROM AUGUST 2021,I PAID MY LEVY TO A WRONG AGENCY WHEN I TRIED TO CONTACT THEM TO RETRIVE TEH FUNDS I KEPT BE SENT FROM ONE PERSON TO THE OTHER EVERYTIME I WANNA DO A FOLLOW UP THEY TELL ME THE PERSON HAS RESIGNED, WHEN I CALL ITS EITHER THEY HAVE A NETWORK PROBLEM OR EMAILS NOT WORKING CUTTING STORY SHORT IN APRIL I GET A CALL FROM A DEBT COLLECTOR WITH AN INVOICE OF 1600 REGARDED AS LEGAL COST, TO MY KNOWLEDGE TEH PERSON WORKS AT AFFLUENT ITS NOT A LAWYER NO ONE SEEMS TO CARE ON HOW TO RESOLVE THIS ISSUE ALL THY WANT IS MONEY WHICH I AM NOT WILLING TO PAY IF I DONT GET ASSISTANCE I WILL GO TO CARTBLANCE