Worst service Ever

AFFINITY is the worst car insurance Ive ever come to deal with, I dont know where my husband got this insurance because ive never even seen it on adverts. Now I understand why. My husband was in a car accident on the 1st of June this year and the car was written off, to date we have not been assisted but we submitted everything they requested. NO ONE is giving us any satisfactory answers as to why we have not yet been assisted. There is no follow up done or anyone call us to tell us what is going on. When we call we get transferred from pillar to post untill we run out of airtime and nobody actually get to answer or attend to us.We are with out a call but our contract clearly states that a courtesy car would be provided in this matter but NO car yet instead they have increase our premium for what I dont know. I would gladly advise anyone who thinks of getting these guys to cover you that you would be making a mistake. Iam very furious at myself because a friend of mine who had a cover with these guys warned me about their bad bad service. I NOW KNOW BETTER TRUST ME. We have been advised to go to the ombudsmen cause this is beyond ridiculous.