1 reviews | Active since May 2014
They don't answer their phones at all
I was involved in a car accident on the 24th of September 2017. Until today 06 October, I have not received a courtesy car or updated with the situation. when I call them they don't answer at all, I have been waiting on the phone for about 50 min until I was cut buy airtime. I'm going to spend another week without a car.
Every month I pay the premium, I never skip and this how I'm been paid.
Thanks, Affinity Underwriters Managers
Dear Valued Client
Thank you for bringing this to our attention. We are very concerned, as good quality service is central to our core values.
Our complaints officer will investigate the matter and be in contact with you shortly to find a resolution.
Regards,
Affinity Underwriting Managers
Dear Valued Client
Thank you for bringing this to our attention. We are very concerned, as good quality service is central to our core values.
Our complaints officer will investigate the matter and be in contact with you shortly to find a resolution.
Regards,
Affinity Underwriting Managers
Thank you for your patience.
Our claims department will call you before close of business to arrange a courtesy vehicle and thereafter you will be kept updated on the status of your claim .
Regards,
Affinity Underwriting Managers
Thank you for your patience.
Our claims department will call you before close of business to arrange a courtesy vehicle and thereafter you will be kept updated on the status of your claim .
Regards,
Affinity Underwriting Managers