Terrible over all business

Horrifically terrible businnes. I cannot explain my frustration and anger. If you reading this stay away. I logged a claim 3 mounths ago. It took them 2 mounths to approve the claim after fighting withem continuelly. I would still be waiting if i had not called. They never give feedback i had to phone them to find out whats happening. Onley after 2 mounths it went in for approval. After i got my car back i enquered about the tyres that where to be replaced by the panelbeater. The panelbeater said i had to replace and claim it back as per the insurance compony. I had allready replace one tyre due to the accident and was told by affinity to keep invoice and claim it back. So i went replaced the other tyre as well now. This was 3 weeks ago when i submitted the invoices and guess what. Still waiting. This is the most pathetic company i have ever met.... This is just a short brief of my experience with them.