Stay far away from these ******

Iam disgusted by the treatment we are receiving for our car insurance AFFINITY, my husband had an accident on the 1st of June this year and the car was written off. To date we have not been assisted but all that was required for us to submit was submitted. When we are all send email we get thrown from pillar to post, people are not available or they are to busy to attend to us. A woman by the name of Botle Lekgari has been no help at all and their attitude towards us stink. In our contract it clearly states that we suppose to be gives a courtesy car but to this day we haven't. My husband is without a car for two mnths now and by the look of things its gonna stay like that for a while. I am furious at myself because a friend of mine who had similar csr with AFFINITY warned me about them. The car installment however is going off every payday including theirs for the insurance and they have the nerve to increase the premium. Now they are not even picking up calls, you get transferred untill you run out of airtime. This is really not on, these guys are ripping us off.... please advise on how we should tackle this cause I want to report this to the ombudsmen now we've had enough now.