Pathetic Service

<p>My Uber driver was involved in a car accident on Thursday 27 April 2017.</p> <p>I immediately contacted Affinity to report the accident.</p> <p>The car was then towed to FR Autobody as they were first to respond.</p> <p>Affinity / Claims requested the Vehicle Inspection Report, Accident Report and Statement from my driver, i provided all the necessary information.</p> <p>On the 10 May 2017 at 08:48 i received and email from Bianca Durand advising my claim has been approved.</p> <p>On the 10 May 2017 at 09:28 i responded requesting Bianca to call me urgently as i could not get hold of her after numerous attempts to call her. I requested in my mail that my car be moved to a panel beater i am more comfortable with and closer to my workplace for convenience. The panel beater i requested my car to be moved to had agreed to accept the assessors quote and not deviate from the original quote.</p> <p> </p> <p>I sent numerous emails thereafter, attempted to call numerous times.</p> <p>Eventually Bianca called me and said she will attend to the matter and arrange for the vehicle to be moved, i agreed to covering the costs for towing the vehicle.</p> <p> </p> <p>On the 11 May 2017 Bianca was not in the office.</p> <p>I spoke to Kauthar Abrahams who advised she will assist and arrange for my vehicle to be moved.</p> <p>Upon waiting for a follow up call, i received an email stating that FR has already started working on the vehicle. I contacted FR Autobody and spoke to Shakeer the ****kshop manager and he confirmed that my vehicle has not yet reached the workshop.</p> <p> </p> <p>I requested the assessors contact details to enquire about the issue of moving my vehicle and Claims advised they cannot assist. Eventually the assessor called me and advised they will look into the matter.</p> <p>Candice from Net Assess has escalated the matter and followed up with me.</p> <p> </p> <p>Bianca decided to come back to me and told me my car is almost ready.</p> <p>I asked for my car to be moved not to be repaired by FR, i responded to her email once again explaining that i did not want FR to repair my vehicle. Once again Bianca is missing in action and has not responded to me.</p> <p> </p> <p>I am the customer, I am paying for this insurance.</p> <p>None of my requests have been met.</p> <p>From Affinity right down to claims the service has been putrid.</p> <p> </p> <p>I am absolutley disgusted in the service and communication.</p> <p>I have been misled and **** to throughout this whole process.</p> <p> </p>