BAD SeRVICe

<p>A claim against a damage to property was lodge on the 10th of June 2017 of which a case was opened with Sunnyside Police station on the 9th of June 2017.</p> <p>It took affinity and its AAA claim company about 20 days just to authorise my claim on top of that I received a slice of surprise to my situation where I had to pay almost 50% of the claim amount as an access. Hence I happened to be in communication with AAA Company for almost each and every working day. I spoke with Karen De Beer whom she always told me that my claim has been submitted to management for authorisation together with Bianca Durand with the same copy of Karen story.</p> <p>During this period affinity as the underwriter they directly refused to speak with me, I spoke with Marizella where I requested to speak with Lebo, Gruger or and Thabang Chabalala whom they referred me to an online complain through Marizella whom she told me all of those guys said they couldn’t talk with me and they couldn’t help me. She promised that the complaint dep’t will call me and it never happened.</p> <p>Attached is the email affinity sent to me earlier this month’s where the access amount could only read as 10% of the claim or minimum of R1500 not the R15000 minimum since the last Zero was hidden by their own table.</p> <p>To date my car is not fixed due to that access I never agreed upon. Hence the windscreens has been fixed and all thanks to my broker Constellations far more the guy by the name Collin Beyer who worked very hard for even those windscreen to be fixed after my email appealing for a little respect.</p> <p>With this bad experience and misrepresentation I surely cut my lies with this insurance company and I will never recommend any persons to such bad customer services.</p> <p>Attached is the email received during the beginning of the year.</p>