LG
Lethu G

1 reviews | Active since Sept 2017

06 Sept 2017, 13:31

Affinity Underwriting Managers so called car insurance cover

It is with outmost shock that Affinity Underwriting Managers would write off a business car involved in a car accident with dents only at the side of a car and keep prolonging the claim for almost 3 months. The alledged insurance company went on to say that the claimant had not submitted the complaint in time and further mentioned that that was the reason for closing off the claim.

Have you ever heard of a car being written off only because of in denting at the side and then they go and keep it for months whilst ducking and diving.

The matter was esscalated to the motor industry ombudsman who came back with virtually nothing. We are not protected as consumers and this lot is nothing less than a bunch of ******. It would not be advisible to join this group - ever.

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Replies (1)
Affinity Underwriting Managers
Affinity Underwriting Managers's reply06 Sept 2017, 13:50
Official

Thank you for bringing this to our attention. We are very concerned, as good quality service is central to our core values.

Our complaints officer will investigate the matter and be in contact with you shortly to find a resolution.

Regards,

Affinity Underwriting Managers