AFFINITY UNDERWRITING MANAGERS / AAACLAIMS - A TOTAL NIGHMARE

I'm writing to you with the highest level of hope that you help me get this matter resolved as soon as possible.

I had a comprehensive car insurance cover with Affinity Underwriting Managers / AAAClaims. I had a car accident last year (16 December 2018) and to so far the claim has not been finalized. The car was then categorized as a Code 2 write-off particularly because the repair costs were found to be above 50% of the retail value of the car.

It is more than two months now and Affinity still cannot come to a ruling. The insurer's official / representative (Lianie Van Der Mescht) presiding over my claim has not been able to live true to her words. Time and again she would bring up new issues and excuses that are so frustrating and unhelpful.

I'm now being reduced to a pedestrain after the courtesy car I was provided with was returned. I have learnt now of plenty of complaints many people are having about this insurance company and how unprofessional they are. Apparently this is what they do to most of their clients. I therefore request that you intervene and get this matter expedited.

I trust and believe that my complaint will reach your utmost attention and reponse at the most urgent and convinient time.

Regards,

Abram