Affinity underighting managers insurance /aaa clamis company kept my vihicle for over 30 days

<p>Am sitting with a problem , ive put a claim on this/my isurance on the 3rd of april 2017, spoke to Maritia Casteyn, gave her all the documents required , i asked for for a rental car as i pay for it , it took her a week to give me the rental car , i kept on calling to know the progress of my car , their call center kept on saying i call back , i did call back, they then told me that Maritia is on leave, i left numreous massages for her to call me back , never revieved any call , 30 days after rental people call me and told me i need to return the car, called my isurance asking to speak to maritia they then told me she has left the company then i spoke to Debbie Black , she advs my policy is sitting with managers approval , and she only sent the authorisation repairs documents when i called , am sitting with a problem which i dont see how is it my problem that they sent the document to the panel beatersafter 30 days after i laid a claim, i dont have a car , their call center said they cannot extent it, left emails , calls , massages for Debbie and she doesnt get back to me i even wrote to thier complaints department twice, nothing is being done , i need them to rent a car for me cos i cnt even go to work , this is so frustrating , i make sure i pay my premium every month to avoid problems, but now am sitting with depression. </p>