Affinity car insurance disappoints

I had an an accident on 07/03/2018. That's 3 weeks ago. Affinity has not fixed my car until now. They keep on going back and forth, not giving clarity on whether they will fix my car or not. Their ssessors did not do a complete report on what's actually damaged. They want to fix some of the damages, not all. They have not provided with a courtesy, as I chose the car hire option on my insurance. On the day of the accident, I also had to pay for towing myself. Affinity hasn't actually done anything for me yet my premiums have been paid on a monthly basis without fail.

I'm very angry and frustrated. I don't know how long I will be using public transportation. Affinity **** to me. They have not delivered what they promised when I took up the car insurance. I feel that is ***** on their part. I feel that they are a ****. This whole thing makes me angry