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I am so flippin angry at Affinity car insurance at this point

Monday the 10th February 2020 was involved in an accident at mainreef road , a truck bumped into me twice first when i called them to log a claim they never asked me about who will take me home or anything but i didn't dwell too much on that.

Now its been a eight days since i was involved in an accident and nothing has been done with my car, my car is at the panel beater in Sandton and when the panelbeaters contacts Affinity, they tell them that they are still waiting for an assessment report that they promise will take about three working days now its eight days and they claim they haven't received any assessment report.

and what makes me angry its that in my policy i qualify for a courtesy car but they tell me that i cant get it until the claim has been registered so now am left without a car and they are not willing to even give me a courtesy car that i pay for in my premium.

they dont even make communication with me i am the one who is supposed to make the communication with them almost everyday.

if anyone asks me about joining Affinity i will totally discourage them because they cant treat their customers or even taking carer of them when they are in term of desperation