worst service

<p>if you need a car insurance please dont use Affinity Insurance.they have clueless staff who seem not to understand their job descriptions.my In-laws were involved in an accident on 27 may 2017 and the car was towed away to polokwane.on the following monday we lodged a claim for the repairs of the car and surprisingly were told to submit an accident report which is at the police station in polokwane.the police officers only gave us a case number and we were told that the insuraqnce companies normally call the SAPS to get AN ACCIDENT REPORT.the only thing you get from the SAPS is a case number only.now the insurance insists that we wont be helped if we do not have the accident report.our claims handler seems not to know what she is doing.her name is Karen De Beer.</p>