DS
Desiree S
1 reviews | Active since Jul 2025
12 Jul 2025, 14:03
Useless service
Useless service it's been month and car is still not fixed
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Replies (1)DS
Desiree S's updateReviewer Update
16 Jul 2025, 14:25I have read the reviews for Affinity Car Insurance, AAA Claims, whatever they are known as and its apparent at how poor their service is.
I was rear ended on 16 April and three months later i am still waiting for a response from them. I call and i am told its with claims and when finalised it will be sent to legal. Noreen is the manager, however you can't speak to her, neither does she call you back as she can't take calls (something about she works from home) and there's no other manager to speak except the consultants you get through to.
Even their own client can't get assistance.
Frustrated and despondant!!!
I was rear ended on 16 April and three months later i am still waiting for a response from them. I call and i am told its with claims and when finalised it will be sent to legal. Noreen is the manager, however you can't speak to her, neither does she call you back as she can't take calls (something about she works from home) and there's no other manager to speak except the consultants you get through to.
Even their own client can't get assistance.
Frustrated and despondant!!!
DS
Desiree S's update16 Jul 2025, 14:25
Reviewer Update
I have read the reviews for Affinity Car Insurance, AAA Claims, whatever they are known as and its apparent at how poor their service is.
I was rear ended on 16 April and three months later i am still waiting for a response from them. I call and i am told its with claims and when finalised it will be sent to legal. Noreen is the manager, however you can't speak to her, neither does she call you back as she can't take calls (something about she works from home) and there's no other manager to speak except the consultants you get through to.
Even their own client can't get assistance.
Frustrated and despondant!!!
I was rear ended on 16 April and three months later i am still waiting for a response from them. I call and i am told its with claims and when finalised it will be sent to legal. Noreen is the manager, however you can't speak to her, neither does she call you back as she can't take calls (something about she works from home) and there's no other manager to speak except the consultants you get through to.
Even their own client can't get assistance.
Frustrated and despondant!!!