Unsatisfied customer

I joined affinity September 2019 ,in less than a year my premium doubled up (increased by more 70%) ...I thought this was a mistake but it wasn't, I thought I would receive communication at least to explain how it increased by so much till today I haven't received anything from them.. Early March 2021 I hit a pothole and my car was damaged.. I drove all the way to the assessor in Kyalami Midrand because their assessors don't come to you I didn't complain about that either... My quotation to repair my vehicle is R22984.48 and I'm expected to pay R22,810.00 for my access and Affinity only pay R2,174.48 as my insurer.. Their service has truly been depressing because Iv been loyal to them...

I have been paying the new premium for almost a year now and still have not received any correspondence from them instead they keep saying they will send it. I asked for the my initial contract that I signed and my voice recording still nothing on my side...

Wish I could post pictures of how the vehicle is damaged. The assessor even mentioned that this was just a week's job,I don't know why do I have to go through so much if I'm paying my insurer double of what was agreed upon the first time...I understand premiums do increase but not by more than 50% and with no communication.