UNPAID CLAIM

MY MOTHER JOINED THIS INSURANCE 5 YEARS AGO AND SHE COVERED MY DAD . NOW THAT MY DAD PASSED AWAY SHE CLAIMED AND THEY TELLING HER SHE NEVER COVERED HIM BECAUSE HE WAS 71 AT THE TIME . SO WE ASKING WHY WAS SHE NOT TOLD THAT AND LET HER PAY THINKING ALL IS WELL . THEY ARE TAKING ADVANTAGE OF OLDER PEOPLE BECAUSE THE PEOPLE THAT MAKES THEM JOIN MUST GET COMISSSION OR WHAT . I DO HV MY INSURANCES AND I KNOW HOW IT GOES BUT FOR OLDER PERSON ITS A DIFFERENT STORY .IF BUY ANY MEANS THERES A RECORDING OF WHEN IT WAS EXPALINED TO HER CAN WE HV IT .OR THE PERSON THAT MADE HER JOIN CAN THEY COME OUT . THIS IS NOT FAIR . U PLAYING WITH OLDER PEOPLE YOU TAKING ADVANTAGE OF THEM .