unhappy client

<p>i was involved in a car accident on Friday the 3rd of June, i called my insurance comapny as indicated above they arranged a towing company to come tow my car and they said i should put out a claim with the claims department on Monday as they only operate weekdays. i did as advised, but now when i call regarding the status of my claim they tell me it is not yet processed and they cannot even provide me with a courtesy car until my claim is prosessed. i feel unfairly treated as i have been paying my insurance premium since 2012 and i have never claimed before but now they cannot even assist me in a time of need. all i ask is atleast to be provided with an alternative transport until my car is fixed and also have feedback as to where they took my car and when will i have it back.</p>