Unauthorized Debit Order

This company is a big **** and they are debuting R255.00 on my account without my consent. On the 08th August 2025, I received a notification from my Bank that there is a Debit order that I needed to approve, I tried rejecting it on the banking app however the it could not be completed as time. On the 31st August 2025 the Affinity debit order somehow tried debiting on my account and was rejected unpaid, as I had no funds in my account at the time. On the 9th of September 2025 a second debit order came through and was also unsuccessful. With both these unsuccessful debit orders my Bank has charged me R100. 00, I had communicated with my bank to suspend or stop the Debit order as there is no contract between me and Affinity Funeral and I was instructed to contact Affinity directly for them to stop the transaction on their side. On the 11th August 2025 I contacted Affinity to have the issue resolved and I was assisted by a lady called Catherine, who was adiment that I knew the contract. I asked her to provide me with the recording or record of me accepting the contract with the company. I have been waiting for that communication with no response till now. The Debit order reference in question is as follow: AFFFUNERAL***. I would like the company to re-imburse my account with the account fees I have incurred due to this unauthorized debit order, secondly I wish to know where they got my banking details from as well as my personal information, I request a full investigation to be conducted in this matter.