Terrible

I am extremely disappointed with the way this matter has been handled and the lack of communication from your side. I expect better service and accountability, especially when it comes to an insurance matter involving my finances.

To be absolutely clear, I do not authorise or consent to any debit being processed against my account while this complaint remains unresolved. Please ensure that no debit is processed without my explicit confirmation.

I have been given information over the phone and through your terms and conditions that has not been consistent with my experience, and I am extremely concerned about this.

Please treat this as a formal escalation and provide me with a written response and resolution as a matter of urgency. If I do not receive a satisfactory response, I will consider escalating the matter further through the appropriate channels and sharing my experience publicly.

I expect someone to take ownership of this matter and contact me without further delay.